Service

Our unique communication and information flow management system, both with the customer and within the company is called Clever solution. From the customer‘s viewpoint the main advantage is that he/she communicates with a specific partner in MBG – the Customer partner, whom the customer may contact with a whole range of issues regarding the comprehensive delivery. The customer then receives a rapid and precise answer to any question, or the corresponding technical solution to unexpected changes and non-standard situations arising during the realisation of the project is supplied with equal rapidity. Contact between the customer and the Customer partner continues in the case of subsequent servicing. Detailed knowledge of the issues of individual projects for the specific customer is a great advantage in the field of saving time and maintenance costs.

It all begins with you, our customers; your dreams, wishes and needs. We have developed a system that will help you achieve them.

The intelligent customer system is a system developed by the MBG company with the objective of effectively managing communication with customers and fulfilling orders.

The system guarantees an individual approach to solving clients‘ requirements and ensures the mutual communication of individual subjects who take part in dealing with an order. Thanks to the introduction of the ICS system activities in all areas of customer service are made markedly more effective.